Maintenance Support Contracts
Network Support Services offer a complete
range of Maintenance Support Agreements to protect and cover your
network in the event of breakdown or failure. Our contracts are designed
to be flexible and provide as much protection as you require from single
items of equipment such as servers to complete and comprehensive network
cover. All our contracts can be tailored to meet a two, four or eight
hour engineer response time and include telephone support.
Comprehensive Contracts*
Offer complete cover for your network and protect your business
against all parts and labour costs for the duration of the contract.
These agreements offer usually offer the following features but can
be customised to meet your individual business requirements:
- Telephone Support
Our highly trained engineers will provide telephone support
in a bid to resolve the problem and get your system running
again as quickly as possible.
- Fast, onsite response
An engineer will be onsite within 4 hours of reported
failure of critical equipment such as servers or network
switches/hubs.
- Loan Equipment
We will provide loan equipment if the failed item is not
repairable onsite. In the event of PC failure, a loan computer
will be provided and data transferred to the loan and back again
once your computer has been repaired.
- Remote Support (if
available)
We will connect into your network from our head office in Milton
Keynes (if the facility to do so exists) and attempt to
resolve your faults.
Labour Only Contracts
Labour Only contracts protect your business against any labour
costs incurred during a site visit.
Retainer Contracts
For an annual fee, a retainer contract entitles your business to
call a Network Support Engineer to site within the guaranteed
response period although parts and labour charges do apply.
To discuss maintenance contracts in more
detail, please contact our sales team
who will create a contract to meet your requirements and provide a
quotation.
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